Returns & Refunds
Final policy details to be confirmed before publishing.
Returns period
Returns are accepted within 7 days of delivery — please contact us as soon as possible.
Product condition
Products must be unused, unopened and in original packaging.
Non-returnable items
Personalised items, perishable treats and custom cakes are non-returnable.
Customised products
Custom orders cannot be returned once production has begun.
Perishable treats and cakes
Perishable items cannot be returned for hygiene and safety reasons.
Damaged products
Please contact us within 24 hours of delivery to report damage.
Refund processing
Approved refunds are processed within 5 – 10 business days.
Exchanges
Exchanges are handled on a case-by-case basis.
Contact procedure
Please contact us via WhatsApp or email to start a return.